Privacy and Cancellations Privacy Policy for Pinnacle Lifestyles Resorts Inc. and Its Affiliates and Subsidiaries Effective Date: May 1st, 2024 Introduction Pinnacle Lifestyles Resorts Inc., including its affiliates and subsidiaries ("Pinnacle Lifestyles," "we," "us," or "our"), values your privacy. This Privacy Policy outlines the types of information we collect from you when you visit our main website (the "Site"), engage with our services, or interact with us through online forms and social media profiles. It also describes how we use, share, and protect your information. 1. Information We Collect We collect various types of information to provide and improve our services: a. Contact Information: We may collect personal details such as your name, email address, mailing address, and phone number when you fill out online forms or contact us directly. b. Booking Information: When you make a reservation or booking through our Site, we collect details related to your booking, including dates, services requested, and any special preferences or requirements. c. User Preferences: We may collect information about your preferences and interests to personalize your experience and offer tailored services and promotions. d. Personal Information: In certain cases, we may collect additional personal information, including financial information, to assess your suitability for investment opportunities offered by Pinnacle Lifestyles. e. Financial Information: For investment purposes, we may request details such as income level, credit history, and other relevant financial data. f. Online Transactions: Online transactions are processed through our third-party providers. These providers may collect financial information such as credit card numbers to facilitate payment processing. g. Marketing and Browsing Data: We utilize cookies, pixels, and similar technologies to collect information about your interactions with our Site. This may include browser type, IP address, pages visited, and time spent on the Site. We also collect data from online form submissions and interactions on our social media profiles. 2. How We Use Your Information We use the information we collect for the following purposes: a. Service Delivery: To process bookings, manage reservations, and provide customer support. b. Personalization: To customize your experience on our Site and deliver content relevant to your interests. c. Marketing: To send promotional materials, newsletters, and special offers. You can opt-out of receiving these communications at any time. d. Investment Suitability: To assess your eligibility and suitability for investment opportunities. e. Transaction Processing: To securely process payments and prevent fraud. f. Site Improvement: To analyze usage patterns and improve our Site’s functionality and user experience. 3. Sharing Your Information We may share your information with third parties in the following situations: a. Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, marketing firms, and IT support. These providers are obligated to maintain the confidentiality and security of your information. b. Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities. c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. 4. Cookies and Tracking Technologies We use cookies, pixels, and similar tracking technologies to collect data about your interactions with our Site. This information helps us understand user behavior, track conversions, and improve our marketing efforts. You can manage your cookie preferences through your browser settings. 5. Data Security We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 6. Your Rights You have the right to: a. Access: Request access to the personal information we hold about you. b. Correction: Request corrections to any inaccurate or incomplete information. c. Deletion: Request the deletion of your personal information, subject to certain exceptions. d. Opt-Out: Opt-out of receiving marketing communications from us. To exercise these rights, please contact us using the information provided below. 7. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. 8. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at sales@pinnaclelifestyles.ca By using our Site and services, you consent to the terms outlined in this Privacy Policy. Cancellation Policy for Pinnacle Lifestyles Resorts Inc. and Its Affiliates and Subsidiaries CANCELLATION POLICY Cancellation by the purchaser for any reason shall be subject to following refund policies: A.     Reservations cancelled more than 14 days in advance of arrival will be refunded 100% subject to a $25 cancelation fee. B.     Reservations cancelled between 14 and 3 days in advance of arrival will incur a cancelation fee of 50% of the reservation stay. C.     Reservations cancelled less than 72 hours notice before arrival will forfeit a refund of any kind.Refunds for Wildfires and Air Quality Issues (Wildfire Smoke) will only be provided if the campground is within a Government Evacuation Order.