CANCELLATIONS, REFUNDS & FEES

I further understand and agree that Pinnacle Lifestyles does not give credit or refunds, including but not limited to, change of mind, the discomforts of nature, inclement weather, evictions, and/or vacating your site early.

Cancellation by the purchaser for any reason shall be subject to following refund policies:

A.     Reservations cancelled more than 30 days in advance of arrival will be refunded 100% subject to a $40 cancellation fee.

B.     Reservations cancelled less than 30 days notice before arrival will forfeit a refund of any kind.

Refunds for Wildfires and Air Quality Issues (Wildfire Smoke) will only be provided if the campground is within a Government Evacuation Order. 

This new policy will be in effect for all bookings placed after 4:30pm April 1, 2025. All previous booking will still fall under the previous policy.

Effective Date: April 1, 2025

1. Introduction

Pinnacle Lifestyles Resorts is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and provide your email address. We comply with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial laws in Alberta and British Columbia.

2. Information We Collect
We may collect the following types of personal information:

Name
Email address
Contact details (phone number, mailing address, etc.)
Payment information (when applicable)
IP addresses
Browsing data and cookies

3. How We Collect Information
We collect personal information through:

Online forms when you subscribe to newsletters, book services, or contact us
Cookies and tracking technologies for analytics and website functionality
Voluntary communications via email or customer support

4. Purpose of Collection
We collect personal information for the following purposes:

To provide and improve our services
To process bookings and transactions
To send newsletters, promotions, and updates (with your consent)
To analyze website traffic and enhance user experience
To comply with legal obligations

5. How We Use Your Information
We use personal information to:

Process requests and provide customer support
Communicate important updates or promotional offers
Improve our website and services through analytics
Prevent fraud and ensure security

6. Third-Party Sharing
We do not sell or trade personal information. However, we may share information with:

Service providers (e.g., payment processors, email marketing services) solely for operational purposes
Legal authorities if required by law

7. Cookies and Tracking Technologies
We use cookies to enhance website functionality and analyze usage patterns. Users can manage cookie preferences through browser settings.

8. Data Protection and Security
We implement security measures, including:

Encryption and secure data storage
Access control to prevent unauthorized access
Regular security audits

9. Data Retention
Personal information is retained only as long as necessary for the purposes stated above or as required by law. Afterward, it is securely deleted or anonymized.

10. User Rights and Control
You have the right to:

Access and update your personal information
Opt out of marketing communications
Request the deletion of your personal information (subject to legal requirements)

11. Contact Information
For privacy-related inquiries, please contact:
Pinnacle Lifestyles Resorts
suite 200, 707 7th Ave SW, Calgary AB
info@pinnaclelifestyles.ca

12. Compliance with Canadian Regulations
This Privacy Policy complies with PIPEDA and applicable provincial laws in Alberta and British Columbia. By using our website, you consent to the collection and use of your personal information as described in this policy.

We may update this Privacy Policy from time to time. Please review it periodically for any changes.

Cancellation & Privacy Policies